Compliments, Concerns and Complaints
The IOOF Seniors Homes is always working to improve the quality of the care and services that we provide. We welcome all feedback and suggestions. Please let us know what we are doing well and where we can find opportunities for improvements.
For Compliments (and Suggestions)
For Concerns and Complaints
For Unresolved Concerns and Complaints
If you are not satisfied with the way in which your concern or complaint was handled or the decision that was made, you should contact the IOOF Homes CEO whose contact information is also located in the About Us Section of this website under Management Listing.
If your complaint is not satisfactorily resolved through the above forums, it can be directed by writing a letter to the IOOF Homes Chair of the Board c/o Administrative Office, 10 Brooks St. Barrie, ON. L4N 5L3.
Acknowledgement of Receipt of Complaint
We are committed to excellence in customer service and commit to respond to every complaint as soon as possible.
Complaint Follow-up Service Standard
The IOOF Homes is committed to provide feedback to a complainant with an interim response, within 2 days after acknowledgement of receipt of complaint. The service standard for complaint resolution is variable dependent upon the nature of the complaint.
Please note:
For the Long Term Care Home only, if you have a concern that has not been resolved by following the above referenced communication process, the Ministry of Health & Long Term Care “Action Line” at 1 (866)-434-0144 is available to assist residents and clients of the Long Term Care Home.