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Continuous Quality Improvement


The IOOF Seniors Homes Inc. thinks that CQI “just makes sense” – it needs to be part of every organization – and every organization needs to use ‘best practice’ information and build new ‘leading practices’. Thus, we strive to reach our goals of providing an environment of caring, dedication, integrity, quality and safety through a skilled care team and being a supportive, proactive organization. Specifically, we strive to meet and exceed expectations by continuously improving Resident and client care, programs, services, buildings, learning, and workforce experiences.

Our Continuous Quality Improvement (CQI) Program is derived from our Mission, Vision and Values. It aligns with our Goals and Objectives at all levels as we monitor and evaluate all of the quality work that we do.

The CQI Program involves a structured system for creating Corporate-wide participation in planning and implementing continuous improvement processes to meet and exceed Resident, client, family, staff, supplier, volunteer and community needs. We involve all stakeholders in our quality improvement work. For example, we use a number of Satisfaction Surveys to solicit feedback, using the results to guide CQI projects and initiatives. One of our key surveys is ‘Your Opinion Counts’ in which we seek satisfaction feedback from Residents and their families in the LTC Home and other surveys solicit feedback from our Housing Residents. These are distributed and analyzed on a regular, recurring basis. Staff and volunteers sit on our quality improvement teams and our CQI Committee. Our Residents’ Council, Family Council and Housing Association are also involved in quality work.

Our CQI Program provides a process, whereby all service areas can demonstrate that they are client-centred and outcome-focused and that they use an interdisciplinary approach and the measurement of real data to guide improvements.

We recognize CQI as an integral part of our day-to-day work and the provision of care and service for Residents and clients. The responsibility for ensuring quality lies with every person, from every area of our Corporation. This cohesiveness unites us in a common cause and facilitates a culture of quality that guides our ongoing journey of continuous quality improvement.

We have a Corporate CQI Committee, responsible for organizing, sharing and learning about quality improvement work from various areas across the Corporation and to coordinate and lead quality work through uniform standards of care and service, measuring performance as a Corporation, educating staff, volunteers, residents, clients and families, and working with partners in the community to remove barriers to quality care.




Quality Improvement Plan 2024