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Updates on the Novel Coronavirus COVID-19


A Message from the CEO

Dear Residents, Family Members, and Staff:


The Ministry of Long Term Care continues to ease some of the restrictions that were put in place during the pandemic. This cautious and phased approach was developed in consultation with the Office of the Chief Medical Officer of Health.


Effective Friday, October 14th:

  • No cap on the amount of general and essential visitors at any one time. Screening, testing and vaccination requirements remain in effect.
  • Recognizing that long-term care residents miss seeing the faces of their loved ones, the ministry is recommending, rather than requiring, that caregivers and visitors wear masks when they are alone with a resident in their room. When not in a one-on-one setting with a resident in their room or a designated space within the home, visitors and caregivers are still required to be masked.
  • Visitors and essential caregiver can accompany a resident to their meal but must remain masked the entire time.
  •  Please note that during outbreak or for those Residents in isolation only one (1) essential caregiver can visit at one time and all required PPE must be on during the entirety of the visit.
  • Screening - Residents returning to the home following an absence must be actively screened by a staff member within the home using the Ministry of Health’s COVID-19 Screening Tool for Long-Term Care Homes and Retirement Homes (the same questions we currently have in place). The active screening of Residents returning from an absence must be done as soon as operationally feasible upon return to the home but is not required to be done prior to entry. Any resident who does not pass screening (for example, is symptomatic) must be permitted entry but isolated on Additional Precautions and tested for COVID-19. The resident will be given a mask to wear and return to their room.

  • Physical distancing continues to be encouraged amongst the residents.

  • Masking remains the same for anyone entering the Home. The IOOF Seniors Homes Inc. continues to also wear face shields or goggles as an added precaution as we have an ongoing outbreak in the Home.

  • Staff will continue to conduct symptom assessment of all residents at least once daily, including temperature checks, to identify if any resident has symptoms of COVID-19, including any atypical symptoms.

  • All staff, visitors/essential caregivers must complete a point of care risk assessment before every resident interaction to keep all safe.

As a reminder, Essential Caregivers must have 3 (three) doses of a vaccine to enter the home unless they are visiting a resident receiving end of life care. Until fully vaccinated, these caregivers will be limited to visiting their loved one in their room. General Visitors must have 2 (two) doses of a vaccine to visit.


Surveillance Testing:

  • All staff, students, and volunteers must be surveillance tested at least 2 times per week.
  • All caregivers, general visitors and support workers must be tested every 48 hours.

We must continue to be vigilant regarding COVID-19 following all public health measure and ministry directives. With fall and the start of influenza season, the highly transmissible Covid variants continue to be a threat with significantly high local community transmission. We are all in this together and keeping our Residents safe remains our top priority.


Garry C. Hopkins, CEO




Important Links:  

Government of Ontario Website


Please review the following before your next visit:


Vaccines for Designated Caregivers: 

COVID-19 Vaccine Screening and Consent Form



For OUTDOOR visits and VIRTUAL visits ONLY please contact to arrange your visit.  

Your 3 Options for Visiting at the HOME are as follows:
Option 1 – Safe Virtual Visits – No Risk
Option 2 – Safe Partitioned Patio Visits (Max 10 visitors) – Weather permitting. No visits during Winter.
Option 3 – Outdoor Visiting (Max 4 visitors at one time) - Weather permitting. No visits during Winter.

Option 4 - Indoor Visiting - No longer need to be scheduled - (No maximum. Must be fully immunized with proof and subject to surveillance testing)




What Residents Can Expect - April 11th 2022

Key Messages to Families - March 9th 2022

Snapshot of Visiting/Absences/Social Gatherings - March 14th 2022


Absence Authorization & Request FORM 

(Please note that request forms are reviewed, processed, and approved Monday to Friday, 9 am to 5pm) 


Essential Visitor & Caregiver Designation FORM

(Please note that designation forms are reviewed, processed, and approved Monday to Friday, 9 am to 5pm) 


Long Term Care Visitors Brochure


Ontario Health Poster 


Ontario Ministry of Long-Term Care FAQ's Absences 



Please contact to arrange your visit. 

Your 3 options for visiting Heritage Place are as follows: 

Option 1 – Safe Virtual Visits – No Risk
Option 2 – Outdoor Patio Visits – Moderate Risk
Option 3 – Indoor Visiting (two visitors only) – Heightened Risk


Visiting Guidelines for Heritage Place


Heritage Place Visitors Brochure




We are offering virtual visits and encouraging email communications with your loved ones.
For e-mail communication send an e-mail to: and our support staff will print and deliver your message to your loved one.

Facetime and Skype can be arranged by contacting


Please note that there are dedicated days and times. Send us an email to book an appointment for a 10-15 minute virtual visit. 
We look forward to connecting you with your loved one. 


Having difficulties getting set up on a virtual visiting app? Visit the link below for some help: 



Please note that we are sharing important updates with our Resident and Family Council. For the most up to date COVID-19 Resident & Family Communications please visit the following links: