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Updates on the Novel Coronavirus COVID-19


A Message from the CEO

Dear Residents, Family Members, and Staff:


The Ministry of Long-Term Care is further easing some of the restrictions that were put into place in LTC homes in December. This cautious and phased approach was developed in consultation with the Office of the Chief Medical Officer of Health.


Effective Monday, April 11th:

  • The maximum number of designated essential caregivers per resident is 4 (unless designated before December 15th).
  • Social DAY/NIGHT absences may resume for ALL residents, while supporting these residents with information about the benefits of limiting contact with others, including avoiding large social gatherings, following masking and physical distancing, and only being in close contact with people who have had three COVID-19 vaccine doses. These residents are subject to screening and testing upon return.
  • All general visitors, including children under the age of 5, can visit homes. Visitors (including caregivers), with the exception of children under the age of 5, need to follow the vaccination policy of the individual long-term care home. 
  •  4 (four) visitors may visit a resident at one time. (Any combination of caregivers and general visitors)
  • Continuing to provide social group activities which must remain as small groups (i.e. up to 10).
  • Outdoor visitors are not required to supply vaccination status, and do not need to test. Must wear a mask.

As a reminder, Essential Caregivers must have 3 (three) doses of a vaccine to enter the home unless they are visiting a resident receiving end of life care. Until fully vaccinated, these caregivers will be limited to visiting their loved one in their room. General Visitors must have 2 (two) doses of a vaccine to visit.


Surveillance Testing:

  • All staff, students, and volunteers must be surveillance tested at least 2 times per week.
  • All caregivers, general visitors and support workers must be tested each time they enter the home.

**PLEASE NOTE: Swabbing clinic hours are Monday-Friday 9:30 AM - 11:30 AM and 2:30 PM - 4:00 PM. Please arrange your visit within these times.


Starting January 4, 2022, all individuals will be required to use the QR code as proof of vaccination. The QR code can be used digitally or by printing a paper copy. Those without a phone or a computer may get their QR code at their local library, Service Ontario center, or call the Provincial Vaccine Contact Centre at 1-833-943-3900 to have their vaccine certificate mailed to them. Those with medical exemptions will also be required to have a QR code.


It is important that Residents, families, visitors and staff, adhere to Public Health measures. This includes good hand hygiene, appropriate masking/shielding and socially distancing if possible (IPAC). We must continue to be vigilant regarding COVID-19 following all Public Health measure and ministry directives. Although peaking, the highly transmissible Omicron variant continues to be a threat with significantly high local community transmission. We are all in this together and keeping our Residents safe remains our top priority.

Garry C. Hopkins, CEO




Important Links:  

Government of Ontario Website


Please review the following before your next visit:


Vaccines for Designated Caregivers: 

COVID-19 Vaccine Screening and Consent Form



For OUTDOOR visits and VIRTUAL visits ONLY please contact to arrange your visit.  

Your 3 Options for Visiting at the HOME are as follows:
Option 1 – Safe Virtual Visits – No Risk
Option 2 – Safe Partitioned Patio Visits (Max 10 visitors) – Weather permitting. No visits during Winter.
Option 3 – Outdoor Visiting (Max 4 visitors at one time) - Weather permitting. No visits during Winter.

Option 4 - Indoor Visiting - No longer need to be scheduled - (Maximum 4 general visitors at one time. Must be fully immunized with proof and subject to surveillance testing)




What Residents Can Expect - April 11th 2022

Key Messages to Families - March 9th 2022

Snapshot of Visiting/Absences/Social Gatherings - March 14th 2022


Absence Authorization & Request FORM 

(Please note that request forms are reviewed, processed, and approved Monday to Friday, 9 am to 5pm) 


Essential Visitor & Caregiver Designation FORM

(Please note that designation forms are reviewed, processed, and approved Monday to Friday, 9 am to 5pm) 


Long Term Care Visitors Brochure


Ontario Health Poster 


Ontario Ministry of Long-Term Care FAQ's Absences 



Please contact to arrange your visit. 

Your 3 options for visiting Heritage Place are as follows: 

Option 1 – Safe Virtual Visits – No Risk
Option 2 – Outdoor Patio Visits – Moderate Risk
Option 3 – Indoor Visiting (two visitors only) – Heightened Risk


Visiting Guidelines for Heritage Place


Heritage Place Visitors Brochure




We are offering virtual visits and encouraging email communications with your loved ones.
For e-mail communication send an e-mail to: and our support staff will print and deliver your message to your loved one.

Facetime and Skype can be arranged by contacting


Please note that there are dedicated days and times. Send us an email to book an appointment for a 10-15 minute virtual visit. 
We look forward to connecting you with your loved one. 


Having difficulties getting set up on a virtual visiting app? Visit the link below for some help: 



Please note that we are sharing important updates with our Resident and Family Council. For the most up to date COVID-19 Resident & Family Communications please visit the following links: